Click the section corresponding to your questions. If your questions are not addressed by this FAQ, please contact us and a representative will assist you.
OUTLINE will work with any Operating System that supports Adobe AIR.
OUTLINE is currently certified to work on the Microsoft Windows XP, Windows
Vista and Windows 7 platforms. Watch the News & Events page,
or sign-up
to be notified when the product is certified for use with additional operating systems.
The minimum configuration required is as follows:
You will require an Internet connection to download OUTLINE since it is delivered electronically. Post-install, in the absence of an Internet connection OUTLINE will continue to work, but in reduced functionality mode.
An OUTLINE subscription gives you access to the extruder libraries of your choice, continued updates, upgrades and support. All data you create using OUTLINE remains only on your computer and will continue to be accessible even after your subscription expires. The data will however not be editable once your subscription has expired since the extruder libraries will no longer be accessible.
OUTLINE is currently available in the English and Japanese languages. If you wish to be notified when support for additional languages is added or would like to request support for a particular language, please contact us.
OUTLINE users have access to the largest database of extruder libraries. Click here to check whether your extruders are supported. If they are not on the list and you would like to have them added, please contact us.
Please contact us.
Not yet, but stay tuned. If you would like to be notified when a multi-user version becomes available, please contact us.
Screw configurations created with OUTLINE version 3.0 can be migrated into the new OUTLINE product. However, screw configurations created with the new version of OUTLINE cannot be migrated into OUTLINE 3.0.
Please contact us.
PRODUCTLINE is currently not available for sale since a new version is approaching release. If you would like to be notified when it becomes available for purchase please contact us.
You will be able to use all of the payment options that 2Checkout.com offers in your country. These typically include, but are not limited to, Visa & MasterCard.
Please contact us and ask that a representative take your order. You will be invoiced for offline payment and your account will be setup on receipt of payment. Instructions on how to access, configure and use your account with OUTLINE will be sent to you.
Please check your junk mail folder to see if your junk mail filters have routed it there. If you want us to re-send the order confirmation e-mail, please contact us. You should ensure that e-mail from sales@sigmalinesix.com and support@sigmalinesix.com is not sent to your junk mail folder since you will receive order and support information from these e-mail addresses.
Your credit card statement will contain a charge from STEER IT.
Please contact us with a description of the problem you encountered. A representative will contact you no later than one business day to help resolve the issue.
You will be mailed an invoice for your order. Your account will be setup on receipt of payment and instructions on how to access, configure your account and how to download and install the software will be sent to you.
Your subscription will not automatically renew on expiry. You will receive an e-mailed notification and/or you will be contacted before your subscription expires, to renew your subscription. If you would like to setup automatic renewal of your subscription, please contact us.
OUTLINE is delivered electronically via a download link that is enabled in your account. This download link will remain enabled for the duration of your subscription.
If you are not satisfied with our software products and would like a refund, please contact us. We will issue you a refund prorated by the time remaining in your subscription.
Access to your account is protected using a password, of which
you are the sole holder. Additionally, your entire session at our
secure website, from the time you logon until you logoff is secured
using a SSL certificate.
Please
see our privacy policy for more
information.
We neither capture nor store credit/debit card information at our online store. To pay for purchases via our online store, you will be transferred to 2Checkout.com's secure payment site to make payment.
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